Privacy Policy — How w66 Pakistan Protects Your Data

1Introduction

This Privacy Policy explains how w66 — the online gaming and sports betting platform available at w66.plus — collects, uses, stores and protects the personal information of its registered players and website visitors. It applies to all interactions with the w66 platform, including account registration, deposits in PKR, gameplay, sports betting, bonus claims and communications with our support team.

By creating a w66 account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not use the platform.

This Privacy Policy should be read alongside the w66 Terms and Conditions, which together govern your relationship with the platform. We may update this policy from time to time — the "Last Updated" date at the top of this page reflects when the most recent changes were made.

2What Data We Collect

w66 collects personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser as you navigate the site, and from payment providers when you make a deposit or withdrawal.

Information you provide directly:

• Full name and date of birth provided at registration
• Contact details including mobile number and email address
• Identity verification documents when requested during account verification
• Payment method details you register for deposits and withdrawals in PKR
• Communications you send to w66 support, including live chat transcripts and emails
• Preferences you set within your account, such as deposit limits or responsible gaming settings

Information collected automatically:

• IP address and approximate geographic location at login
• Device type, operating system and browser version
• Pages visited on the w66 platform and time spent on each
• Games played, bets placed, deposit and withdrawal history
• Session duration and frequency of platform use
• Cookie data and similar tracking technologies (see the Cookies section below)

3How We Use Your Data

w66 uses the personal data it collects for specific, legitimate purposes directly connected to running the platform and serving its players. We do not use your data for purposes beyond those listed here without obtaining your explicit consent first.

• Account management: Creating, maintaining and securing your w66 player account, including verifying your identity and age when required.
• Transaction processing: Processing your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets, and handling your withdrawal requests to the correct payment method.
• Platform personalisation: Using your game history and preferences to surface relevant games, betting markets and promotional offers within the platform — for example, showing PSL betting markets prominently during cricket season if that is where your activity is concentrated.
• Customer support: Responding to queries, resolving account issues, processing bonus requests and handling complaints. Support interactions are logged to maintain consistency across your account history.
• Fraud prevention and security: Monitoring account activity for unusual patterns that may indicate account compromise, bonus abuse or financial fraud. This protects both the player and the integrity of the platform.
• Responsible gaming monitoring: Tracking play patterns to identify accounts that may benefit from a responsible gaming prompt or intervention, in line with our commitment to player wellbeing.
• Marketing communications: Sending you information about promotions, new games and platform updates where you have opted in to receive such communications. You can unsubscribe at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and identify areas for improvement.

4Payment & Transaction Data

When you make a deposit or withdrawal on w66 in PKR, your transaction is processed through the payment provider you select — JazzCash, Easypaisa, Raast, a bank transfer, or a card payment. Each of these providers operates under its own privacy and security framework, and the data you share directly with them during the transaction is governed by their respective policies.

w66 retains a record of your transaction history — including deposit amounts, withdrawal requests, payment method types and transaction timestamps — within your w66 account. This record is necessary for account management, fraud prevention and dispute resolution.

• Full card numbers, CVVs and mobile wallet PINs are never stored by w66. These are handled exclusively by the payment provider at the point of transaction.
• w66 stores only the information necessary to identify the payment method type and process future withdrawals to the correct destination.
• Transaction records are retained for a period consistent with our legal and operational obligations — typically for the duration of the account and for a defined period after account closure.

If you believe there is an error in your transaction history as shown in your w66 account, please contact support immediately so we can investigate and correct it if necessary.

5Cookies & Tracking Technologies

w66 uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how players use the site so we can keep improving the experience.

Types of cookies used by w66:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that help detect suspicious activity. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: Remember settings you have configured, such as your preferred language, display preferences or responsible gaming choices .
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where sessions start and end, and which games attract the most activity. This data is aggregated and does not identify individual players.
• Marketing cookies: Used to measure the effectiveness of promotional campaigns and to avoid showing you the same offer repeatedly. These are only active if you have opted in to marketing communications.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the w66 platform — for example, disabling preference cookies may mean your settings are not saved between sessions.

6Sharing Your Data

w66 does not sell your personal data to any third party. However, in order to operate the platform effectively and fulfil our obligations to players, we do share certain data with a limited number of trusted partners and service providers under strict confidentiality agreements.

Who we may share your data with:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card payment processors receive the transaction data necessary to complete your deposits and withdrawals in PKR.
• Identity verification providers: Where we need to verify your identity or age, we may share relevant documentation with a trusted verification partner operating under equivalent data protection standards.
• Game and software providers: Third-party game studios whose titles appear in the w66 Game Lobby may receive anonymised gameplay statistics for the purpose of game performance monitoring. They do not receive your personal account details.
• IT and infrastructure providers: Companies that provide hosting, data storage, cybersecurity and platform maintenance services to w66 may have access to data as part of their service delivery, subject to confidentiality obligations.
• Legal and regulatory bodies: w66 may be required to disclose account information or transaction records in response to a lawful request from an authority with the appropriate jurisdiction. We will comply with such requests where legally required to do so.

In all cases where data is shared with a third party, w66 ensures that appropriate contractual safeguards are in place to protect your personal information. We do not share more data than is necessary for the specific purpose in question.

7Data Retention

w66 retains your personal data for as long as your account remains active and for a defined period after account closure. The retention period for different categories of data varies depending on operational necessity and any legal obligations that require us to keep records for a minimum period.

• Account and identity data is retained for the full duration of your account and for a period of up to five years after account closure, unless a longer period is required by applicable law or an ongoing investigation.
• Transaction records in PKR are retained for a minimum period consistent with standard financial record-keeping requirements. This is typically five to seven years from the date of each transaction.
• Support communications are retained for up to three years from the date of the interaction to allow for consistent handling of follow-up queries and complaints.
• Marketing preferences and opt-out records are retained indefinitely to ensure we do not inadvertently contact you after you have opted out.
• Technical and usage data collected through cookies and analytics is retained in anonymised or aggregated form and may be kept for longer periods for platform improvement purposes.

When personal data is no longer required and no legal retention obligation applies, w66 deletes or anonymises it in a secure manner. You may request deletion of your personal data at any time by contacting support — see Section 12 for details.

8How We Protect Your Data

Protecting the personal and financial data of our players is a core operational priority at w66. We implement a range of technical and organisational security measures designed to prevent unauthorised access, accidental loss, alteration or disclosure of your data.

• Encryption in transit: All data transmitted between your device and the w66 platform is encrypted using TLS (Transport Layer Security). This includes login sessions, game activity and financial transactions.
• Encryption at rest: Sensitive personal data stored on w66 servers is encrypted at rest, limiting exposure in the unlikely event of a server-level security incident.
• Access controls: Access to player data within w66's internal systems is restricted on a need-to-know basis. Only personnel with a legitimate reason to access specific data are permitted to do so, and access is logged and audited.
• Account security features: Players are encouraged to use a strong, unique password and to log out after each session — especially on shared devices. w66 monitors for suspicious login patterns such as logins from unusual locations or multiple failed password attempts.
• Regular security reviews: w66's platform and infrastructure undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

In the event of a data security incident that affects your personal information in a material way, w66 will notify affected players as promptly as practicable and take immediate steps to contain and remediate the incident.

9Your Rights

As a w66 player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in a straightforward and timely manner.

• Right to access: You can request a copy of the personal data w66 holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly from your account settings, or contact support for assistance.
• Right to deletion: You may request that w66 delete your personal data. We will action such requests where there is no overriding legal obligation to retain the data. Note that certain transaction records may need to be kept for a legally required period even after a deletion request.
• Right to restrict processing: In certain circumstances, you can ask w66 to stop using your data for specific purposes while still retaining your account.
• Right to withdraw consent: Where you have given consent for a specific use of your data — such as receiving marketing communications — you can withdraw that consent at any time without affecting your ability to use the platform.
• Right to opt out of marketing: You can unsubscribe from w66 promotional emails and other marketing communications at any time through your account settings or by contacting support.

To exercise any of these rights, please contact the w66 support team directly. We will acknowledge your request promptly and aim to resolve it within 30 days. Complex requests may take longer — we will keep you informed of progress throughout.

10Minors & Under-18s

w66 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is 18 or older, and we may request identity documentation to verify age at any point during the account lifecycle.

If we become aware that personal data has been collected from a minor — whether through misrepresentation during registration or any other means — we will take immediate steps to close the associated account, delete the data and, where applicable, refund any deposits made.

If you are a parent or guardian and believe that a minor in your household has registered on w66 using false details, please contact our support team immediately. We will investigate and act swiftly.

11Changes to This Privacy Policy

w66 may update this Privacy Policy from time to time to reflect changes in how we operate, updates to the platform, or changes in applicable data protection standards. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify active account holders — for example, by displaying a notice when you next log in or by sending a notification to your registered contact details.

It is your responsibility to review this Privacy Policy periodically. Continued use of the w66 platform after an update is published constitutes acceptance of the revised policy. If you disagree with a material change, you should stop using the platform and contact support to discuss your options.

12Contact & Data Requests

If you have any questions about this Privacy Policy, want to understand more about how w66 handles your personal data, or wish to exercise any of the data rights described in Section 9, please get in touch with our support team. We are available around the clock and are happy to assist Pakistani players with privacy-related queries in clear, plain English.

You can reach us via the live chat feature within the w66 platform when logged in, or by emailing us directly at:

[email protected]

When submitting a data access or deletion request, please include your registered account name and mobile number so we can locate your account records efficiently. Include the subject line "Privacy Request" to help us route your query to the right team member straight away.

For responsible gaming queries — such as setting deposit limits, activating self-exclusion or reviewing your session history — please visit the Responsible Gaming page for step-by-step guidance, or contact support directly.